Effective customer service is vital to the success of any business. It not only maintains the reputation of your firm but also brings long-term potential customers. In this course, you will learn the techniques of appropriate telephone etiquette which is one of the essential forms of customer service.
The first impression lasts long. Proper telephone etiquette can return many customers. The course covers the appropriate communication skill, handling negative comments, listening ability, getting skills, and all other essential areas of telephone etiquette.
Assessment
This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.
Certification
Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.
Having an Official Edukite Certification is a great way to celebrate and share your success. You can:
- Add the certificate to your CV or resume and brighten up your career
- Show it to prove your success
Course Credit: Edukite
Course Curriculum
| Diploma in Customer Service: Telephone Etiquette | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Aspects of Phone Etiquette | 01:00:00 | ||
| Module Three – Using Proper Phone Language | 01:00:00 | ||
| Module Four – Eliminate Phone Distractions | 01:00:00 | ||
| Module Five – Inbound Calls | 01:00:00 | ||
| Module Six – Outbound Calls | 01:00:00 | ||
| Module Seven – Handling Rude or Angry Callers | 01:00:00 | ||
| Module Eight – Handling Interoffice Calls | 01:00:00 | ||
| Module Nine – Handling Voicemail Messages | 01:00:00 | ||
| Module Ten – Methods of Training Employees | 01:00:00 | ||
| Module Eleven – Correcting Poor Telephone Etiquette | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Assessment | |||
| Submit Your Assignment | 00:00:00 | ||
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