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Customer Relationship Management (CRM) is a fundamental part of any product or service driven business. It helps manage customer problems in order to make certain they are or generate repeat purchase. With the help of this [course_title] course you can now ensure the same for your company.

This course will teach you about the different terms and benefits of having a CRM system. You will also learn to identify different components of a CRM plan, develop a checklist for success, find out how it creates value for an organisation and customer and much more. All this certainly means you should get this course now.


This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.


Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.


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  • Show it to prove your success


Course Credit: Edukite

Course Curriculum

Course Overview (Customer Relationship Management Training) 00:05:00
Customer Relationship Management 00:10:00
What CRM Is and Who It Serves 00:15:00
Checklist for Success 00:15:00
Requirement Driven Product Selection 00:15:00
Considerations in Tool Selection 00:15:00
Strategies for Customer Retention 00:15:00
Building the Future 00:15:00
Homegrown vs. Application Service Provider 00:15:00
The Development Team 00:15:00
Evaluating and Reviewing Your Program 00:15:00
Submit Your Assignment 00:00:00
Certification 00:00:00

Course Reviews


1 ratings
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  1. Worth taking the course to implant in practical field


    To learn about customer relationship management it is by far one of the best course from my point of view. There are lot to learn from here. I spoke to customer service team several time while i was going through the course they were helpful to me.

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