Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.
Assessment
This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.
Certification
Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.
Having an Official Edukite Certification is a great way to celebrate and share your success. You can:
- Add the certificate to your CV or resume and brighten up your career
- Show it to prove your success
Course Credit: Edukite
Course Curriculum
Relationship with Customers | |||
Good Customer Relationship – Why is it Important? | 01:00:00 | ||
Understanding Your Customers | 01:00:00 | ||
How to Calculate Customer’s Lifetime Value | 00:30:00 | ||
How to Keep Your Customers Happy? | 01:00:00 | ||
How to Get Your Customers to Say ‘Wow!’ | 01:00:00 | ||
Proven Methods of Customer Retention | 01:00:00 | ||
The Art of Customer Follow-up | 01:00:00 | ||
Loyalty Marketing Program | 00:30:00 | ||
Promotional Items to Enhance Customer Relations | 01:00:00 | ||
Handling Customer’s Complaints | 01:00:00 | ||
How to Deal with Difficult Customers | 00:30:00 | ||
Introducing the Seven Deadly Sins of Customer Service! | 01:00:00 | ||
Customer Relationship Management (CRM) Software – The Benefits | 01:00:00 | ||
Choosing a CRM Program | 00:30:00 | ||
Customer Service over the Phone | 01:00:00 | ||
Customer Relations and Dealing | |||
Module One – Getting Started | 00:30:00 | ||
Module Two – The Right Attitude Starts with You | 01:00:00 | ||
Module Three – Stress Management (Internal Stressors) | 01:00:00 | ||
Module Four – Stress Management (External Stressors) | 00:30:00 | ||
Module Five – Transactional Analysis | 01:00:00 | ||
Module Six – Why are Some Customers Difficult | 01:00:00 | ||
Module Seven – Dealing with the Customer Over the Phone | 01:00:00 | ||
Module Eight – Dealing with the Customer In Person | 01:00:00 | ||
Module Nine – Sensitivity in Dealing with Customers | 01:00:00 | ||
Module Ten – Scenarios of Dealing with a Difficult Customer | 01:00:00 | ||
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue | 01:00:00 | ||
Module Twelve – Wrapping Up | 00:30:00 | ||
Assessment | |||
Submit Your Assignment | 00:00:00 | ||
Certification | 00:00:00 |
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