Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations. It helps you gain the skills that are required to deal with the difficult situations. This course will likewise enable you to improve you communication skills which will make it easier to speak and build good relationship with the clients.
Assessment
This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.
Certification
Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.
Having an Official Edukite Certification is a great way to celebrate and share your success. You can:
- Add the certificate to your CV or resume and brighten up your career
- Show it to prove your success
Course Credit: Edukite
Course Curriculum
| Customer Service Basics | |||
| Customer Service and Retention Templates | 01:00:00 | ||
| Customer Service & Retention Checklist | 01:00:00 | ||
| Customer Service Checklist | 01:00:00 | ||
| Developing Customer Relationship Skills | |||
| Good Customer Relationship – Why is it Important? | 01:00:00 | ||
| Understanding Your Customers | 01:00:00 | ||
| How to Calculate Customer’s Lifetime Value | 00:30:00 | ||
| How to Keep Your Customers Happy? | 01:00:00 | ||
| How to Get Your Customers to Say ‘Wow!’ | 01:00:00 | ||
| Proven Methods of Customer Retention | 01:00:00 | ||
| The Art of Customer Follow-up | 01:00:00 | ||
| Loyalty Marketing Program | 00:30:00 | ||
| Promotional Items to Enhance Customer Relations | 01:00:00 | ||
| Handling Customer’s Complaints | 01:00:00 | ||
| How to Deal with Difficult Customers | 01:00:00 | ||
| Introducing the Seven Deadly Sins of Customer Service! | 01:00:00 | ||
| Customer Relationship Management (CRM) Software – The Benefits | 01:00:00 | ||
| Choosing a CRM Program | 00:30:00 | ||
| Customer Service over the Phone | 01:00:00 | ||
| Becoming A Customer Service Professional | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Who We Are and What We Do | 01:00:00 | ||
| Module Three – Establishing Your Attitude | 01:00:00 | ||
| Module Four – Identifying and Addressing Customer Needs | 01:00:00 | ||
| Module Five – Generating Return Business | 01:00:00 | ||
| Module Six – In-Person Customer Service | 01:00:00 | ||
| Module Seven – Giving Customer Service over the Phone | 01:00:00 | ||
| Module Eight – Providing Electronic Customer Service | 01:00:00 | ||
| Module Nine – Recovering Difficult Customers | 01:00:00 | ||
| Module Ten – Understanding When to Escalate | 01:00:00 | ||
| Module Eleven – Ten Things You Can Do to WOW Customers Every Time | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Activities | 00:00:00 | ||
| Customer Relationship Management | |||
| Customer Relationship Management | 00:10:00 | ||
| What CRM Is and Who It Serves | 00:15:00 | ||
| Checklist for Success | 00:15:00 | ||
| Requirement Driven Product Selection | 00:15:00 | ||
| Considerations in Tool Selection | 00:15:00 | ||
| Strategies for Customer Retention | 00:15:00 | ||
| Building the Future | 00:15:00 | ||
| Homegrown vs. Application Service Provider | 00:15:00 | ||
| Evaluating and Reviewing Your Program | 00:15:00 | ||
| The Development Team | 00:15:00 | ||
| Assessment | |||
| Submit Your Assignment | 00:00:00 | ||
| Certification | 00:00:00 | ||
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