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This course is part of the Microsoft Professional Program Certificate in IT Support. In this computer science course, you will learn how to support the installation tasks associated with Windows 10.  You will develop skills that include learning how to install and customize Windows 10 operating systems and applications and configure web browsers and One Drive. You will also learn about upgrading and migrating to Windows 10.


This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.


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Course Credit: Microsoft.

Course Curriculum

Before You Start 00:02:00
Course Introduction 00:01:00
Introduction: Kristian Smith – Support Engineer – Microsoft 00:01:00
Introduction: Harley Henderson – Senior Support Escalation Engineer – Microsoft 00:01:00
Lesson 1
Overview of the Windows Client 00:03:00
Demonstration: New Features in Windows 10 00:04:00
Interview: Has Windows 10 changed the support experience? 00:03:00
Interview: Has Windows 10 changed the type of support you provide? 00:02:00
Managing Desktops in an Enterprise Environment 00:02:00
Windows 10 Enterprise Edition 00:02:00
Interview: Have changes to the Action Center in Windows 10 impacted support? 00:02:00
Interview: What new features in Windows 10 are helpful for supporting enterprise users? 00:02:00
Interview: Have changes to the Action Center in Windows 10 impacted support? 00:02:00
Interview: What new features in Windows 10 are helpful for supporting enterprise users? 00:02:00
Interview: What have you noticed about supporting application compatibility in Windows 10? 00:01:00
Interview: What tools help support application compatibility in Windows 10? 00:02:00
Deployment options for Windows 10 00:01:00
In-place upgrade with ConfigMgr 00:02:00
Demonstration: Configuration Manager Task Sequence 00:02:00
Windows 10 Editions 00:05:00
Interview: What is the difference between 32-bit and 64-bit editions of Windows? 00:03:00
Selecting a Windows 10 Edition 00:02:00
Interview: Any common Windows 10 installation issues you encounter? 00:02:00
Hyper-V in Windows 10 00:03:00
Demonstration: Client Hyper-V 00:02:00
Interview: How do you use Hyper-V supporting Windows 10? 00:01:00
Interview: Any advice for supporting the installation of Windows 10? 00:03:00
Interview: What is new with installation in Windows 10? 00:03:00
Windows Assessment and Deployment Kit (ADK) 00:01:00
Interview: What is your experience supporting Windows image deployments? 00:02:00
Supported Upgrade Paths 00:01:00
Upgrade vs. Migrate 00:03:00
The Process of Upgrading to Windows 10 00:01:00
The Process of Migrating to Windows 10 00:01:00
Lesson 2
What Is Windows PowerShell? 00:01:00
Using Windows PowerShell 00:14:00
Using Bash on Windows 00:04:00
What is a Device Driver? 00:00:00
Interview: When do you use Device Manager to support Windows 10? 00:02:00
Driver Roll Back 00:02:00
Lesson 3
Start and the Taskbar 00:03:00
Demonstration: Customizing the Taskbar 00:05:00
Demonstration: Personalize your PC 00:04:00
Demonstration: Action Center 00:06:00
Interview: Have changes to the Action Center in Windows 10 impacted support? 00:02:00
Cortana Explained 00:06:00
Configure Cortana 00:02:00
Interview: What Cortana related support scenarios have you encountered? 00:02:00
Demonstration: Display Settings 00:02:00
Interview: Describe common display related support cases you encounter? 00:02:00
Interview: What is the most common display scenario you encounter? 00:02:00
Options for Mobile Devices 00:04:00
Power Plans 00:07:00
Demonstration: Power Plan Battery Report 00:06:00
Interview: What types of Windows Power Plan support scenarios do you encounter? 00:02:00
Interview: What tools do you use to support power related issues on Windows machines? 00:02:00
Windows 10 Privacy 00:05:00
OneDrive Explained 00:05:00
Interview: Do you encounter OneDrive support scenarios? 00:03:00
Enabling OneDrive 00:03:00
Lesson 4
Interview: What types of calls do you see related to app installations? 00:03:00
Installing Desktop Apps Automatically 00:02:00
Interview: What are app deployment scenarios you see in enterprise support? 00:02:00
Windows Store for Business 00:02:00
Demonstration: Windows Store Apps 00:02:00
Sideloading Windows Apps 00:02:00
Interview: What are common sideloading scenarios you encounter? 00:02:00
Demonstrations: Internet Explorer Settings 00:09:00
Interview: Do you have advice for using InPrivate browsing sessions? 00:02:00
Interview: When do you recommend using InPrivate browsing? 00:01:00
Interview: What type of web browser calls do you receive? 00:01:00
Interview: When do you recommend SmartScreen use? 00:01:00
Managing Add-Ons 00:02:00
The Microsoft Edge Browser 00:02:00
Submit Your Assignment 00:00:00
Certification 00:00:00

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