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This course is part of the Microsoft Professional Program Certificate in IT Support. In this computer science course, you will learn how to support the installation tasks associated with Windows 10. You will develop skills that include learning how to install and customize Windows 10 operating systems and applications and configure web browsers and One Drive. You will also learn about upgrading and migrating to Windows 10.
Assessment
This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.
Certification
Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.
Having an Official Edukite Certification is a great way to celebrate and share your success. You can:
- Add the certificate to your CV or resume and brighten up your career
- Show it to prove your success
Course Credit: Microsoft.
Course Curriculum
| Introduction | |||
| Before You Start | 00:02:00 | ||
| Course Introduction | 00:01:00 | ||
| Introduction: Kristian Smith – Support Engineer – Microsoft | 00:01:00 | ||
| Introduction: Harley Henderson – Senior Support Escalation Engineer – Microsoft | 00:01:00 | ||
| Lesson 1 | |||
| Overview of the Windows Client | 00:03:00 | ||
| Demonstration: New Features in Windows 10 | 00:04:00 | ||
| Interview: Has Windows 10 changed the support experience? | 00:03:00 | ||
| Interview: Has Windows 10 changed the type of support you provide? | 00:02:00 | ||
| Managing Desktops in an Enterprise Environment | 00:02:00 | ||
| Windows 10 Enterprise Edition | 00:02:00 | ||
| Interview: Have changes to the Action Center in Windows 10 impacted support? | 00:02:00 | ||
| Interview: What new features in Windows 10 are helpful for supporting enterprise users? | 00:02:00 | ||
| Interview: Have changes to the Action Center in Windows 10 impacted support? | 00:02:00 | ||
| Interview: What new features in Windows 10 are helpful for supporting enterprise users? | 00:02:00 | ||
| Interview: What have you noticed about supporting application compatibility in Windows 10? | 00:01:00 | ||
| Interview: What tools help support application compatibility in Windows 10? | 00:02:00 | ||
| Deployment options for Windows 10 | 00:01:00 | ||
| In-place upgrade with ConfigMgr | 00:02:00 | ||
| Demonstration: Configuration Manager Task Sequence | 00:02:00 | ||
| Windows 10 Editions | 00:05:00 | ||
| Interview: What is the difference between 32-bit and 64-bit editions of Windows? | 00:03:00 | ||
| Selecting a Windows 10 Edition | 00:02:00 | ||
| Interview: Any common Windows 10 installation issues you encounter? | 00:02:00 | ||
| Hyper-V in Windows 10 | 00:03:00 | ||
| Demonstration: Client Hyper-V | 00:02:00 | ||
| Interview: How do you use Hyper-V supporting Windows 10? | 00:01:00 | ||
| Interview: Any advice for supporting the installation of Windows 10? | 00:03:00 | ||
| Interview: What is new with installation in Windows 10? | 00:03:00 | ||
| Windows Assessment and Deployment Kit (ADK) | 00:01:00 | ||
| Interview: What is your experience supporting Windows image deployments? | 00:02:00 | ||
| Supported Upgrade Paths | 00:01:00 | ||
| Upgrade vs. Migrate | 00:03:00 | ||
| The Process of Upgrading to Windows 10 | 00:01:00 | ||
| The Process of Migrating to Windows 10 | 00:01:00 | ||
| Lesson 2 | |||
| What Is Windows PowerShell? | 00:01:00 | ||
| Using Windows PowerShell | 00:14:00 | ||
| Using Bash on Windows | 00:04:00 | ||
| What is a Device Driver? | 00:00:00 | ||
| Interview: When do you use Device Manager to support Windows 10? | 00:02:00 | ||
| Driver Roll Back | 00:02:00 | ||
| Lesson 3 | |||
| Start and the Taskbar | 00:03:00 | ||
| Demonstration: Customizing the Taskbar | 00:05:00 | ||
| Demonstration: Personalize your PC | 00:04:00 | ||
| Demonstration: Action Center | 00:06:00 | ||
| Interview: Have changes to the Action Center in Windows 10 impacted support? | 00:02:00 | ||
| Cortana Explained | 00:06:00 | ||
| Configure Cortana | 00:02:00 | ||
| Interview: What Cortana related support scenarios have you encountered? | 00:02:00 | ||
| Demonstration: Display Settings | 00:02:00 | ||
| Interview: Describe common display related support cases you encounter? | 00:02:00 | ||
| Interview: What is the most common display scenario you encounter? | 00:02:00 | ||
| Options for Mobile Devices | 00:04:00 | ||
| Power Plans | 00:07:00 | ||
| Demonstration: Power Plan Battery Report | 00:06:00 | ||
| Interview: What types of Windows Power Plan support scenarios do you encounter? | 00:02:00 | ||
| Interview: What tools do you use to support power related issues on Windows machines? | 00:02:00 | ||
| Windows 10 Privacy | 00:05:00 | ||
| OneDrive Explained | 00:05:00 | ||
| Interview: Do you encounter OneDrive support scenarios? | 00:03:00 | ||
| Enabling OneDrive | 00:03:00 | ||
| Lesson 4 | |||
| Interview: What types of calls do you see related to app installations? | 00:03:00 | ||
| Installing Desktop Apps Automatically | 00:02:00 | ||
| Interview: What are app deployment scenarios you see in enterprise support? | 00:02:00 | ||
| Windows Store for Business | 00:02:00 | ||
| Demonstration: Windows Store Apps | 00:02:00 | ||
| Sideloading Windows Apps | 00:02:00 | ||
| Interview: What are common sideloading scenarios you encounter? | 00:02:00 | ||
| Demonstrations: Internet Explorer Settings | 00:09:00 | ||
| Interview: Do you have advice for using InPrivate browsing sessions? | 00:02:00 | ||
| Interview: When do you recommend using InPrivate browsing? | 00:01:00 | ||
| Interview: What type of web browser calls do you receive? | 00:01:00 | ||
| Interview: When do you recommend SmartScreen use? | 00:01:00 | ||
| Managing Add-Ons | 00:02:00 | ||
| The Microsoft Edge Browser | 00:02:00 | ||
| Assessment | |||
| Submit Your Assignment | 00:00:00 | ||
| Certification | 00:00:00 | ||
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