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Supply Chain Management refers to the management of the flow of goods and services. Throughout the [course_title] course, you will learn the proper ways of the movement and storage of raw materials, of work-in-process inventory, and of finished goods from the point of origin to the point of consumption.

The course covers the alternative SN structures, strategic alliances, the design of delivery systems and the role of third-party logistics providers. You will be introduced to a series of concepts, frameworks and analytic tools to understand the management of service operations.

In short, the course explains the organisational, strategic and operational aspects of managing Supply Networks (SNs) from domestic and international perspectives.


This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.


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Course Credit: MIT

Course Curriculum

Introduction to Supply Networks: Supply Chain Management 00:30:00
Supply Chain Management: Logistics 00:15:00
Service Vision and Characteristics 00:15:00
Service Encounter and Guarantees 00:10:00
Customer Satisfaction 00:15:00
Customer Retention and Loyalty3 00:15:00
Creating and Sustaining Excellence 00:30:00
Matching Supply and Demand: Tug of War 00:15:00
Introducing a New Service in a Distributed Environment (cont.) 00:45:00
Matching Supply and Demand: Procurement and Outsourcing 00:15:00
Matching Supply and Demand: Managing the Interface – Call Centers 00:30:00
Supply Chain Management: Value of Information 00:15:00
Supply Chain Governance: UPS Project 00:10:00
Course Summary and Wrap-up 00:30:00
Submit Your Assignment 00:00:00
Certification 00:00:00

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