Conflict is a serious disagreement or argument that often take place in the workplace. It’s something that harms relationships and can cause serious damage to the organization.
The course starts off with the introduction of conflict management and different types of conflict that can occur in your work as well as personal life. [course_title] is designed to identify the reasons why conflict can arise, the positive and negative outcomes of conflict and find a solution to eliminate it. You will also learn about multiple conflict-handling styles and techniques. Following that, you will get plenty of tips for dealing with difficult people. You will learn necessary skills, knowledge, and information for getting along in the workplace. Last but not the least, you will learn how to manage anger and violence in the workplace. Not only that but you will also learn about negotiation strategies and ways to avoid common mistakes in negotiation.
This course is a complete package for you. So enroll now and get benefit from this course.
This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.
Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.
Having an Official Edukite Certification is a great way to celebrate and share your success. You can:
- Add the certificate to your CV or resume and brighten up your career
- Show it to prove your success
Course Credit: Edukite
|Module : 1|
|Conflict as Communication||00:30:00|
|Benefits of Confrontation||00:16:00|
|Dealing with Problems||00:15:00|
|The Three-Step Conflict Resolution Model||00:15:00|
|Why Don’t People Do What They Are Supposed To?||00:15:00|
|De-Stress Options to Use When Things Get Ugly||00:30:00|
|Module : 2|
|Types of Conflict||00:15:00|
|Open Conflict vs. Hidden Conflict||00:15:00|
|Spontaneous and Reflective Behavior||00:15:00|
|The Johari Window||00:15:00|
|Stages of Conflict||01:00:00|
|Conflict Resolution Style Questionnaire||00:15:00|
|The Role of Communication in Conflict Resolution||00:30:00|
|Active Listening Skills||00:15:00|
|The Conflict/Opportunity Test||00:15:00|
|Conflict and Its Resolution||00:30:00|
|Helping Others Through Conflict||00:45:00|
|Module : 3|
|What is Workplace Violence?||00:15:00|
|Understanding the Behavior Wheel||00:15:00|
|The Anger Management Process||00:30:00|
|Basic Problem Solving Tools||01:00:00|
|Other Ways of Managing Anger||00:15:00|
|A Systems Approach||00:15:00|
|Developing a Policy and Program||00:15:00|
|Workplace Practices and Procedures||00:15:00|
|Security Systems and Personnel||00:15:00|
|Developing Emergency Response Plans||00:15:00|
|The Immediate Response||00:15:00|
|Consulting with the Experts||00:15:00|
|Gathering Additional Information||00:15:00|
|Communicating Incidents and Threats||00:15:00|
|Risk Level Analysis||00:15:00|
|Reviewing the Options||00:15:00|
|Analyzing the Impact||00:15:00|
|Submit Your Assignment||00:00:00|
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