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Conflict is a serious disagreement or argument that often take place in the workplace. It’s something that harms relationships and can cause serious damage to the organization.

The course starts off with the introduction of conflict management and different types of conflict that can occur in your work as well as personal life. [course_title] is designed to identify the reasons why conflict can arise, the positive and negative outcomes of conflict and find a solution to eliminate it. You will also learn about multiple conflict-handling styles and techniques. Following that, you will get plenty of tips for dealing with difficult people. You will learn necessary skills, knowledge, and information for getting along in the workplace. Last but not the least, you will learn how to manage anger and violence in the workplace. Not only that but you will also learn about negotiation strategies and ways to avoid common mistakes in negotiation.

This course is a complete package for you. So enroll now and get benefit from this course.


This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.


Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.

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  • Show it to prove your success


Course Credit: Edukite

Course Curriculum

Module : 1
Course Overview 00:15:00
Conflict as Communication 00:30:00
Benefits of Confrontation 00:16:00
Preventing Problem 00:15:00
Getting Focused 00:27:00
Managing Anger 00:30:00
Dealing with Problems 00:15:00
The Three-Step Conflict Resolution Model 00:15:00
Why Don’t People Do What They Are Supposed To? 00:15:00
De-Stress Options to Use When Things Get Ugly 00:30:00
Changing Yourself 00:30:00
Module : 2
Course Overview 00:15:00
Defining Conflict 00:15:00
Types of Conflict 00:15:00
Open Conflict vs. Hidden Conflict 00:15:00
Spontaneous and Reflective Behavior 00:15:00
The Johari Window 00:15:00
Stages of Conflict 01:00:00
Conflict Resolution Style Questionnaire 00:15:00
The Role of Communication in Conflict Resolution 00:30:00
Active Listening Skills 00:15:00
Paraphrasing Skills 00:15:00
Powerful Questions 00:15:00
Body Language 00:15:00
The Conflict/Opportunity Test 00:15:00
Conflict and Its Resolution 00:30:00
Helping Others Through Conflict 00:45:00
Module : 3
Course Overview 00:15:00
What is Workplace Violence? 00:15:00
Understanding the Behavior Wheel 00:15:00
The Anger Management Process 00:30:00
Communicating Better 00:15:00
Basic Problem Solving Tools 01:00:00
Other Ways of Managing Anger 00:15:00
A Systems Approach 00:15:00
Developing a Policy and Program 00:15:00
Risk Assessment 00:30:00
Hiring Practices 00:15:00
Workplace Practices and Procedures 00:15:00
Security Systems and Personnel 00:15:00
Training Programs 00:15:00
Developing Emergency Response Plans 00:15:00
Program Review 00:15:00
The Immediate Response 00:15:00
Consulting with the Experts 00:15:00
Gathering Additional Information 00:15:00
Re-Evaluating Information 00:15:00
Communicating Incidents and Threats 00:15:00
Interviewing Employees 00:15:00
Risk Level Analysis 00:15:00
Reviewing the Options 00:15:00
Analyzing the Impact 00:15:00
Process Application 00:15:00
Submit Your Assignment 00:00:00
Certification 00:00:00

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