To work in an office properly, you need to achieve some basic etiquette and communication skills along with your department related skill. Throughout the course, you will know all the essential tips and techniques for maintaining an excellent workforce in your office environment.
Like other bundled video course, the present course is divided into several sections and sub-sections. The first section, Introduction to HR concepts, discusses the fundamental HR terms including the employee recruitment, training and managing conflict while the second part Communication Essential describes the proper format of communication. Communication varies based on your purpose. In the Communication course, you will be introduced to business communication, written communication, verbal and non-verbal communication, etc.
Then the Professionalism in the Office Skills teaches you the strategies for increasing your professional image. On the other hand, you will know the business etiquette and manner in the Business Etiquette and Professionalism section.
Next, the part Thinking Critically helps you to consider any situation critically so that you can take the right decision at the right time. After that, Time Management section guides you to manage your time efficiently.
Finally, you will understand the present condition and market position of an organisation to decide the further step for your organisation in The Strategic Planning video lessons. In short, after completing the course, you will learn the essential etiquette for organising a competent workforce.
Assessment
This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.
Certification
Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.
Having an Official Edukite Certification is a great way to celebrate and share your success. You can:
- Add the certificate to your CV or resume and brighten up your career
- Show it to prove your success
Course Credit: Edukite
Course Curriculum
| Human Resources Assistant Introduction | |||
| Human Resources Assistant | 00:10:00 | ||
| Potential Careers | 00:05:00 | ||
| Attracting and Retaining Employees | |||
| HRM Overview | 00:13:00 | ||
| Forecasting Demand | 00:10:00 | ||
| Cultural Diversity | 00:11:00 | ||
| Diversity Survey | 00:09:00 | ||
| Recruiting, Selection, and Orientation | |||
| Job Analysis | 00:10:00 | ||
| Application | 00:20:00 | ||
| Bad Resume | 00:05:00 | ||
| Good Resume | 00:12:00 | ||
| Cover Letter | 00:10:00 | ||
| Selection | 00:11:00 | ||
| Form I-9 | 00:17:00 | ||
| Form W-9 | 00:07:00 | ||
| Form W-4 | 00:10:00 | ||
| Form 1095-B | 00:07:00 | ||
| Compensation and Benefits | 00:17:00 | ||
| Training and Development | |||
| Personal and Professional Development | 00:14:00 | ||
| Training Evaluation Form | 00:12:00 | ||
| Performance Appraisal | |||
| Performance Appraisal | 00:19:00 | ||
| Appraisal | 00:14:00 | ||
| Legal Environment of HRM | |||
| National Labor Relations Act | 00:12:00 | ||
| Labor-Management Relations Act | 00:14:00 | ||
| Occupational Safety and Health Act | 00:13:00 | ||
| Motivating Employees | |||
| Motivation | 00:17:00 | ||
| Physiological Needs | 00:16:00 | ||
| Motivation-Hygiene Theory | 00:12:00 | ||
| Firm Characteristics | 00:22:00 | ||
| Contemporary Motivation Theory | |||
| Weakness of Maslow and Herzberg’s Theories | 00:18:00 | ||
| Expectancy Theory | 00:13:00 | ||
| Motivation Techniques | |||
| Management by Objectives | 00:17:00 | ||
| Behavior Modification | 00:19:00 | ||
| Telecommuting | 00:20:00 | ||
| Teams and Teamwork | |||
| What is a Team? | 00:09:00 | ||
| Stages of Development | 00:06:00 | ||
| Team Cohesiveness | 00:09:00 | ||
| Business Communication | |||
| Identifying Basic Communication Techniques | 00:09:00 | ||
| Formal and Informal Communication | 00:02:00 | ||
| Verbal and Non-verbal Communication | |||
| Describing Verbal and Non-verbal Communication | 00:04:00 | ||
| Understanding Body Language | 00:05:00 | ||
| Making Effective Presentations | 00:10:00 | ||
| Fundamentals of Productive Meetings | 00:08:00 | ||
| Written Communication | |||
| Written Communication | 00:13:00 | ||
| Electronic Communication | |||
| Electronic Communication | 00:19:00 | ||
| Communicating with Graphics | |||
| Creating Graphics for Business Communication | 00:04:00 | ||
| Communicating Static Information | 00:03:00 | ||
| Communicating Dynamic Information | 00:03:00 | ||
| Effectively Working for Your Boss | |||
| Representing Your Boss | 00:06:00 | ||
| Communicating Your Boss’s Decisions | 00:03:00 | ||
| Supporting Your Boss and Colleagues | 00:04:00 | ||
| Building a Partnership with Your Boss | 00:13:00 | ||
| Positioning Yourself as a Professional | |||
| Attitude in the Workplace | 00:10:00 | ||
| Professionalism | 00:03:00 | ||
| Making Changes through Personal Accountability | 00:07:00 | ||
| Enhancing Your Professional Image | |||
| Your Image as a Whole | 00:05:00 | ||
| Becoming More Marketable | 00:03:00 | ||
| Communicating and Image | 00:08:00 | ||
| Expanding Your Skills | |||
| Time Management | 00:14:00 | ||
| Project Management Techniques | 00:03:00 | ||
| Making Decisions | 00:06:00 | ||
| Communicating for Results | |||
| Keys to Effective Communication | 00:26:00 | ||
| Presentations | 00:09:00 | ||
| Meetings | 00:07:00 | ||
| Building Relationships and Networks | |||
| Work and Your Personality | 00:05:00 | ||
| Networking | 00:07:00 | ||
| Roles in the Office MRP | 00:18:00 | ||
| Principles of Professional Behavior | |||
| What is Etiquette? | 00:05:00 | ||
| Always Be Your Best | 00:12:00 | ||
| Always Be Your Best When Meeting and Greeting | 00:06:00 | ||
| Interview Etiquette | |||
| Types of Interviews | 00:07:00 | ||
| Planning for the Interview | 00:07:00 | ||
| During the Interview | 00:13:00 | ||
| Planning and Attending Business Meetings | |||
| Types of Meetings | 00:06:00 | ||
| Planning Conference Call Meetings | 00:10:00 | ||
| Meal Meetings | 00:09:00 | ||
| Electronic Etiquette | |||
| Voicemail | 00:08:00 | ||
| Instant Messaging | 00:09:00 | ||
| Multicultural Etiquette | |||
| Five Steps to Dealing with Diversity | 00:13:00 | ||
| Facing New Problems | |||
| The Critical Thinking Process | 00:24:00 | ||
| Group Dynamics | 00:17:00 | ||
| Critical Thinking Methods | 00:04:00 | ||
| Problem Solving Approaches | 00:09:00 | ||
| Establishing the Problem | |||
| A Identify the Problem | 00:08:00 | ||
| Exploring the Problem | 00:06:00 | ||
| Discovering the Solution | |||
| Assembling Potential Ideas | 00:09:00 | ||
| Determining the Best Solution | 00:04:00 | ||
| Evaluating Cost and Benefit | 00:05:00 | ||
| Building Your Case | 00:02:00 | ||
| Accepting a Decision | |||
| Accepting a Decision | 00:13:00 | ||
| Identifying Goals | |||
| Identifying Goals | 00:10:00 | ||
| Effective Energy Distribution | |||
| Energy Distribution | 00:09:00 | ||
| Time Logs | 00:11:00 | ||
| Working with Your Personal Style | |||
| Personal World View | 00:10:00 | ||
| Strengths | 00:09:00 | ||
| Building Your Toolbox | |||
| A Building Your Toolbox | 00:10:00 | ||
| Establishing Your Action Plan | |||
| Establishing Your Action Plan | 00:11:00 | ||
| Preparing for the Strategic Planning Process | |||
| Preparing for the Strategic Planning Process | 00:16:00 | ||
| Establish a Committee | 00:06:00 | ||
| Gather Operational Data | 00:13:00 | ||
| Initiating the Strategic Planning Process | |||
| Develop a Mission Statement | 00:12:00 | ||
| Develop a Vision Statement | 00:06:00 | ||
| Assess Internal and External Environments | 00:12:00 | ||
| Performing SWOT Analysis | 00:08:00 | ||
| Developing the Strategic Plan | |||
| Prioritize What the Strategic Plan Will Address | 00:03:00 | ||
| Set Goals and Objective | 00:07:00 | ||
| Develop Strategy for Achieving Goals | 00:02:00 | ||
| Draft the Strategic Plan | 00:09:00 | ||
| Executing the Plan | |||
| Assign Responsibility and Authority | 00:10:00 | ||
| Establish a Monitoring System | 00:06:00 | ||
| Assessment | |||
| Submit Your Assignment | 00:00:00 | ||
| Certification | 00:00:00 | ||
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