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To work in an office properly, you need to achieve some basic etiquette and communication skills along with your department related skill. Throughout the course, you will know all the essential tips and techniques for maintaining an excellent workforce in your office environment.

Like other bundled video course, the present course is divided into several sections and sub-sections. The first section, Introduction to HR concepts, discusses the fundamental HR terms including the employee recruitment, training and managing conflict while the second part Communication Essential describes the proper format of communication. Communication varies based on your purpose. In the Communication course, you will be introduced to business communication, written communication, verbal and non-verbal communication, etc.

Then the Professionalism in the Office Skills teaches you the strategies for increasing your professional image. On the other hand, you will know the business etiquette and manner in the Business Etiquette and Professionalism section.

Next, the part Thinking Critically helps you to consider any situation critically so that you can take the right decision at the right time. After that, Time Management section guides you to manage your time efficiently.

Finally, you will understand the present condition and market position of an organisation to decide the further step for your organisation in The Strategic Planning video lessons. In short, after completing the course, you will learn the essential etiquette for organising a competent workforce.

Assessment

This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.

Certification

Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.

Having an Official Edukite Certification is a great way to celebrate and share your success. You can:

  • Add the certificate to your CV or resume and brighten up your career
  • Show it to prove your success

 

Course Credit: Edukite

 

Course Curriculum

Human Resources Assistant Introduction
Human Resources Assistant 00:10:00
Potential Careers 00:05:00
Attracting and Retaining Employees
HRM Overview 00:13:00
Forecasting Demand 00:10:00
Cultural Diversity 00:11:00
Diversity Survey 00:09:00
Recruiting, Selection, and Orientation
Job Analysis 00:10:00
Application 00:20:00
Bad Resume 00:05:00
Good Resume 00:12:00
Cover Letter 00:10:00
Selection 00:11:00
Form I-9 00:17:00
Form W-9 00:07:00
Form W-4 00:10:00
Form 1095-B 00:07:00
Compensation and Benefits 00:17:00
Training and Development
Personal and Professional Development 00:14:00
Training Evaluation Form 00:12:00
Performance Appraisal
Performance Appraisal 00:19:00
Appraisal 00:14:00
Legal Environment of HRM
National Labor Relations Act 00:12:00
Labor-Management Relations Act 00:14:00
Occupational Safety and Health Act 00:13:00
Motivating Employees
Motivation 00:17:00
Physiological Needs 00:16:00
Motivation-Hygiene Theory 00:12:00
Firm Characteristics 00:22:00
Contemporary Motivation Theory
Weakness of Maslow and Herzberg’s Theories 00:18:00
Expectancy Theory 00:13:00
Motivation Techniques
Management by Objectives 00:17:00
Behavior Modification 00:19:00
Telecommuting 00:20:00
Teams and Teamwork
What is a Team? 00:09:00
Stages of Development 00:06:00
Team Cohesiveness 00:09:00
Business Communication
Identifying Basic Communication Techniques 00:09:00
Formal and Informal Communication 00:02:00
Verbal and Non-verbal Communication
Describing Verbal and Non-verbal Communication 00:04:00
Understanding Body Language 00:05:00
Making Effective Presentations 00:10:00
Fundamentals of Productive Meetings 00:08:00
Written Communication
Written Communication 00:13:00
Electronic Communication
Electronic Communication 00:19:00
Communicating with Graphics
Creating Graphics for Business Communication 00:04:00
Communicating Static Information 00:03:00
Communicating Dynamic Information 00:03:00
Effectively Working for Your Boss
Representing Your Boss 00:06:00
Communicating Your Boss’s Decisions 00:03:00
Supporting Your Boss and Colleagues 00:04:00
Building a Partnership with Your Boss 00:13:00
Positioning Yourself as a Professional
Attitude in the Workplace 00:10:00
Professionalism 00:03:00
Making Changes through Personal Accountability 00:07:00
Enhancing Your Professional Image
Your Image as a Whole 00:05:00
Becoming More Marketable 00:03:00
Communicating and Image 00:08:00
Expanding Your Skills
Time Management 00:14:00
Project Management Techniques 00:03:00
Making Decisions 00:06:00
Communicating for Results
Keys to Effective Communication 00:26:00
Presentations 00:09:00
Meetings 00:07:00
Building Relationships and Networks
Work and Your Personality 00:05:00
Networking 00:07:00
Roles in the Office MRP 00:18:00
Principles of Professional Behavior
What is Etiquette? 00:05:00
Always Be Your Best 00:12:00
Always Be Your Best When Meeting and Greeting 00:06:00
Interview Etiquette
Types of Interviews 00:07:00
Planning for the Interview 00:07:00
During the Interview 00:13:00
Planning and Attending Business Meetings
Types of Meetings 00:06:00
Planning Conference Call Meetings 00:10:00
Meal Meetings 00:09:00
Electronic Etiquette
Voicemail 00:08:00
Instant Messaging 00:09:00
Multicultural Etiquette
Five Steps to Dealing with Diversity 00:13:00
Facing New Problems
The Critical Thinking Process 00:24:00
Group Dynamics 00:17:00
Critical Thinking Methods 00:04:00
Problem Solving Approaches 00:09:00
Establishing the Problem
A Identify the Problem 00:08:00
Exploring the Problem 00:06:00
Discovering the Solution
Assembling Potential Ideas 00:09:00
Determining the Best Solution 00:04:00
Evaluating Cost and Benefit 00:05:00
Building Your Case 00:02:00
Accepting a Decision
Accepting a Decision 00:13:00
Identifying Goals
Identifying Goals  00:10:00
Effective Energy Distribution
Energy Distribution  00:09:00
Time Logs 00:11:00
Working with Your Personal Style
Personal World View 00:10:00
Strengths  00:09:00
Building Your Toolbox
A Building Your Toolbox  00:10:00
Establishing Your Action Plan
Establishing Your Action Plan  00:11:00
Preparing for the Strategic Planning Process
Preparing for the Strategic Planning Process 00:16:00
Establish a Committee 00:06:00
Gather Operational Data 00:13:00
Initiating the Strategic Planning Process
Develop a Mission Statement 00:12:00
Develop a Vision Statement 00:06:00
Assess Internal and External Environments 00:12:00
Performing SWOT Analysis 00:08:00
Developing the Strategic Plan
Prioritize What the Strategic Plan Will Address 00:03:00
Set Goals and Objective 00:07:00
Develop Strategy for Achieving Goals 00:02:00
Draft the Strategic Plan 00:09:00
Executing the Plan
Assign Responsibility and Authority 00:10:00
Establish a Monitoring System 00:06:00
Assessment
Submit Your Assignment 00:00:00
Certification 00:00:00

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