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This course is part of the Microsoft Professional Program Certificate in IT Support. IT Support: Troubleshooting Microsoft Office is designed to introduce students to the basics of setting up an email client in Outlook, troubleshooting connectivity issues, and the troubleshooting cloud storage. Since support professional may be working with the Windows or Mac, the troubleshooting principles are explored on both the platforms.


This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.


Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.

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Course Credit: Microsoft

Course Curriculum

Troubleshoot Office Download, Installation, and Activation
How to Troubleshoot Common Download Issues 00:03:00
How to Troubleshoot Common Activation Problems 00:05:00
Troubleshoot Office
How to Use OffCAT to Diagnose and Fix an Office Problem 00:02:00
How to Use Task Manager to Close an Unresponsive Program 00:01:00
The Mac User Interface
How to Use Finder to Open Documents 00:01:00
How to Open Office Applications on a Mac 00:01:00
Submit Your Assignment 00:00:00
Certification 00:00:00

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