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The Skype Operations Framework (SOF) is a comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Business.  It covers the entire customer lifecycle, including planning, delivery, adoption, operations, and migrations. In this course, you will learn the how to use SOF to prepare your deployment of Skype for Business.  We’ll demonstrate how to use the worksheets and preparation materials.


This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.


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Course Credit: Microsoft 

Course Curriculum

Course Introduction 00:01:00
Skype Operations Framework Basics
Introducing Skype Operations Framework 00:04:00
Why we created Skype Operations Framework 00:05:00
A Multi-faceted Approach 00:03:00
Foundations of Skype Operations Framework 00:02:00
Customer Journeys (Get Deployed or Cloud Migration) 00:02:00
Components of Skype Operations Framework
Introducing the Phases 00:02:00
Introduce the Stages 00:05:00
SOF Lifecycle Activities 00:03:00
Introducing the SOF Offers 00:03:00
SOF Academy 00:08:00
Skype Operation Framework Outcomes
Quality Drives Usage 00:05:00
SOF Drives Success 00:04:00
SOF Lifecycle 00:02:00
Critical Factors for Quality 00:05:00
Plan Phase Outcomes 00:03:00
Deliver Phase Outcomes 00:02:00
Operate Phase Outcomes 00:02:00
Unpacking Skype Operations Framework 00:02:00
Getting Started 00:05:00
Get Deployed
Get Deployed – Overview 00:04:00
Get Deployed – Offer 00:05:00
Documents and Tools 00:06:00
Deployment Methodology 00:07:00
Get Deployed – Workflow 00:19:00
Key Stakeholders and Roles 00:06:00
Cloud Migration
The Shift to the Cloud 00:05:00
Could Migration – Offer 00:04:00
Could Migration – Assets 00:11:00
Plan Phase
Workshop Introduction 00:04:00
Qualities of Successful Engagement 00:01:00
Executive Sponsorship 00:01:00
FastTrack and SOF Partners 00:01:00
User Satisfaction and Adoption 00:02:00
Endpoints 00:01:00
Real-time Network 00:01:00
Operational Excellence 00:02:00
Self-Assessment 00:02:00
Envisioning Stage
Envisioning Process Overview 00:14:00
Envisioning Prerequisites and Key Roles 00:06:00
Envisioning Assets 00:03:00
Envisioning Kick off Session 00:04:00
Adoption Methodology and Success Framework 00:06:00
Discovery Workshop 00:07:00
Discovery Questionaire 00:05:00
Why Run the Business Use Case Workshop? 00:06:00
Business Use Case Workshop Described 00:10:00
Delivering the Business Use Case Workshop 00:29:00
High Level Architecture Workshop 00:13:00
Execution Planning Workshop 00:08:00
Assessment Stage
Health Assessment Architecture and Configuration 00:16:00
Infrastructure Health Assessment 00:16:00
Call Quality Health Assessment 00:16:00
Skype for Business Readiness Assessment 00:13:00
Persona Workshop Training 00:04:00
Persona Usage Profile Methodology 00:11:00
Map Personas to Key Usage Profiles 00:12:00
Design Stage
The Cloud PBX Architecture, Coexistence, and Migration Workshop 00:06:00
Client Migration Workshop 00:04:00
Desktop Client Planning 00:03:00
Office 365 Tenant Settings 00:06:00
Client System Network and Security Requirements 00:03:00
Office 365 ProPlus Coexistence and Migration Scenarios 00:04:00
Office 365 ProPlus Deployment Strategy 00:03:00
Office 365 Maintenance Strategy 00:03:00
Deliver Phase
Deployment Guidance Workshop 00:04:00
Deployment Guidance Checklist 00:05:00
Office 365 Core Tasks 00:02:00
Networking Tasks 00:02:00
Broadcast Tasks 00:02:00
Microsoft PSTN Conferencing Tasks 00:03:00
Cloud PBX Tasks 00:05:00
User Consideration Tasks 00:02:00
Testing Guidance Workshop 00:03:00
Walkthrough Testing Guidance Workshop 00:09:00
Testing Methodology 00:07:00
Testing Results Report 00:02:00
Testing Engagement Timeline 00:09:00
Site Rollout and Migration Planning
Site Rollout and Migration Planning 00:07:00
Planning Process 00:07:00
Migration Playbook Introduction 00:09:00
Migration Playbook Execution 00:13:00
Operate Phase
Hybrid Operations 00:06:00
Daily, Weekly and Monthly Operational Tasks 00:06:00
Patching Strategy 00:04:00
Patching Details 00:12:00
Monitoring Skype for Business 00:07:00
Service Health and Usage
Service Health 00:11:00
Office 365 Admin app and System Center Operations Manager integration 00:03:00
Service Usage 00:08:00
Roles and Responsibilities beyond SOF
Operational Role Mapping Overview 00:08:00
Perform Operational Role Mapping 00:08:00
Role Mapping Process 00:05:00
Submit Your Assignment 00:00:00
Certification 00:00:00

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