The Skype Operations Framework (SOF) is a comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Business. It covers the entire customer lifecycle, including planning, delivery, adoption, operations, and migrations. In this course, you will learn the how to use SOF to prepare your deployment of Skype for Business. We’ll demonstrate how to use the worksheets and preparation materials.
Assessment
This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.
Certification
Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.
Having an Official Edukite Certification is a great way to celebrate and share your success. You can:
- Add the certificate to your CV or resume and brighten up your career
- Show it to prove your success
Course Credit: Microsoft
Course Curriculum
| Course Introduction | 00:01:00 | ||
| Skype Operations Framework Basics | |||
| Introducing Skype Operations Framework | 00:04:00 | ||
| Why we created Skype Operations Framework | 00:05:00 | ||
| A Multi-faceted Approach | 00:03:00 | ||
| Foundations of Skype Operations Framework | 00:02:00 | ||
| Customer Journeys (Get Deployed or Cloud Migration) | 00:02:00 | ||
| Components of Skype Operations Framework | |||
| Introducing the Phases | 00:02:00 | ||
| Introduce the Stages | 00:05:00 | ||
| SOF Lifecycle Activities | 00:03:00 | ||
| Introducing the SOF Offers | 00:03:00 | ||
| SOF Academy | 00:08:00 | ||
| Skype Operation Framework Outcomes | |||
| Quality Drives Usage | 00:05:00 | ||
| SOF Drives Success | 00:04:00 | ||
| SOF Lifecycle | 00:02:00 | ||
| Critical Factors for Quality | 00:05:00 | ||
| Plan Phase Outcomes | 00:03:00 | ||
| Deliver Phase Outcomes | 00:02:00 | ||
| Operate Phase Outcomes | 00:02:00 | ||
| Unpacking Skype Operations Framework | 00:02:00 | ||
| Getting Started | 00:05:00 | ||
| Get Deployed | |||
| Get Deployed – Overview | 00:04:00 | ||
| Get Deployed – Offer | 00:05:00 | ||
| Documents and Tools | 00:06:00 | ||
| Deployment Methodology | 00:07:00 | ||
| Get Deployed – Workflow | 00:19:00 | ||
| Key Stakeholders and Roles | 00:06:00 | ||
| Cloud Migration | |||
| The Shift to the Cloud | 00:05:00 | ||
| Could Migration – Offer | 00:04:00 | ||
| Could Migration – Assets | 00:11:00 | ||
| Plan Phase | |||
| Workshop Introduction | 00:04:00 | ||
| Qualities of Successful Engagement | 00:01:00 | ||
| Executive Sponsorship | 00:01:00 | ||
| FastTrack and SOF Partners | 00:01:00 | ||
| User Satisfaction and Adoption | 00:02:00 | ||
| Endpoints | 00:01:00 | ||
| Real-time Network | 00:01:00 | ||
| Operational Excellence | 00:02:00 | ||
| Self-Assessment | 00:02:00 | ||
| Envisioning Stage | |||
| Envisioning Process Overview | 00:14:00 | ||
| Envisioning Prerequisites and Key Roles | 00:06:00 | ||
| Envisioning Assets | 00:03:00 | ||
| Envisioning Kick off Session | 00:04:00 | ||
| Adoption Methodology and Success Framework | 00:06:00 | ||
| Discovery Workshop | 00:07:00 | ||
| Discovery Questionaire | 00:05:00 | ||
| Why Run the Business Use Case Workshop? | 00:06:00 | ||
| Business Use Case Workshop Described | 00:10:00 | ||
| Delivering the Business Use Case Workshop | 00:29:00 | ||
| High Level Architecture Workshop | 00:13:00 | ||
| Execution Planning Workshop | 00:08:00 | ||
| Assessment Stage | |||
| Health Assessment Architecture and Configuration | 00:16:00 | ||
| Infrastructure Health Assessment | 00:16:00 | ||
| Call Quality Health Assessment | 00:16:00 | ||
| Skype for Business Readiness Assessment | 00:13:00 | ||
| Persona Workshop Training | 00:04:00 | ||
| Persona Usage Profile Methodology | 00:11:00 | ||
| Map Personas to Key Usage Profiles | 00:12:00 | ||
| Design Stage | |||
| The Cloud PBX Architecture, Coexistence, and Migration Workshop | 00:06:00 | ||
| Client Migration Workshop | 00:04:00 | ||
| Desktop Client Planning | 00:03:00 | ||
| Office 365 Tenant Settings | 00:06:00 | ||
| Client System Network and Security Requirements | 00:03:00 | ||
| Office 365 ProPlus Coexistence and Migration Scenarios | 00:04:00 | ||
| Office 365 ProPlus Deployment Strategy | 00:03:00 | ||
| Office 365 Maintenance Strategy | 00:03:00 | ||
| Deliver Phase | |||
| Deployment Guidance Workshop | 00:04:00 | ||
| Deployment Guidance Checklist | 00:05:00 | ||
| Office 365 Core Tasks | 00:02:00 | ||
| Networking Tasks | 00:02:00 | ||
| Broadcast Tasks | 00:02:00 | ||
| Microsoft PSTN Conferencing Tasks | 00:03:00 | ||
| Cloud PBX Tasks | 00:05:00 | ||
| User Consideration Tasks | 00:02:00 | ||
| Testing | |||
| Testing Guidance Workshop | 00:03:00 | ||
| Walkthrough Testing Guidance Workshop | 00:09:00 | ||
| Testing Methodology | 00:07:00 | ||
| Testing Results Report | 00:02:00 | ||
| Testing Engagement Timeline | 00:09:00 | ||
| Site Rollout and Migration Planning | |||
| Site Rollout and Migration Planning | 00:07:00 | ||
| Planning Process | 00:07:00 | ||
| Migration Playbook Introduction | 00:09:00 | ||
| Migration Playbook Execution | 00:13:00 | ||
| Operate Phase | |||
| Hybrid Operations | 00:06:00 | ||
| Daily, Weekly and Monthly Operational Tasks | 00:06:00 | ||
| Patching Strategy | 00:04:00 | ||
| Patching Details | 00:12:00 | ||
| Monitoring Skype for Business | 00:07:00 | ||
| Service Health and Usage | |||
| Service Health | 00:11:00 | ||
| Office 365 Admin app and System Center Operations Manager integration | 00:03:00 | ||
| Service Usage | 00:08:00 | ||
| Roles and Responsibilities beyond SOF | |||
| Operational Role Mapping Overview | 00:08:00 | ||
| Perform Operational Role Mapping | 00:08:00 | ||
| Role Mapping Process | 00:05:00 | ||
| Assessment | |||
| Submit Your Assignment | 00:00:00 | ||
| Certification | 00:00:00 | ||
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