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Do you want to learn the basics of sales? Do you want to build a foundation for your sales effectiveness? Do you want to find out how to target your customers? Do you want to learn how to close more sales using proven skills and techniques and boost your income? If yes, then this course is just tailored for you.

Ever wondered about the sales techniques sharpened and mastered by leading organisations, for example, Makeup Forever, The balm and other present day brands such as Anastasia, Max factor and Gosh? Well look no further – this course covers essential sales techniques and strategies, and introduces the learners to how organisations function. Furthermore, students will likewise figure out how a current deals structure roles and what are the distinctive parts involved that add to its usefulness. Through engaging and meaningful discussions, students will likewise figure out how to distinguish and focus on their clients, how to compose and convey convincing pitches, and also how to qualify and how to structure sales channels.

Assessment

This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.

Certification

Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.

Having an Official Edukite Certification is a great way to celebrate and share your success. You can:

  • Add the certificate to your CV or resume and brighten up your career
  • Show it to prove your success

 

Course Credit: Edukite

Course Curriculum

Salesmanship
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Customer Service Basics
Customer Service and Retention Templates 01:00:00
Customer Service & Retention Checklist 01:00:00
Customer Service Checklist 01:00:00
Developing Customer Relationship Skills
Good Customer Relationship – Why is it Important? 01:00:00
Understanding Your Customers 01:00:00
How to Calculate Customer’s Lifetime Value 00:30:00
How to Keep Your Customers Happy? 01:00:00
How to Get Your Customers to Say ‘Wow!’ 01:00:00
Proven Methods of Customer Retention 01:00:00
The Art of Customer Follow-up 01:00:00
Loyalty Marketing Program 00:30:00
Promotional Items to Enhance Customer Relations 01:00:00
Handling Customer’s Complaints 01:00:00
How to Deal with Difficult Customers 00:30:00
Introducing the Seven Deadly Sins of Customer Service! 01:00:00
Customer Relationship Management (CRM) Software – The Benefits 01:00:00
Choosing a CRM Program 00:30:00
Customer Service over the Phone 01:00:00
Assessment
Submit Your Assignment 00:00:00
Certification 00:00:00
Certification 00:00:00

Course Reviews

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