Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists in your organization, then it is important to learn how to become a professional receptionist. This is important since you will be the front-line person of the organization and their impression of the business might come from you since you are the first person they would be dealing with. Basically this course is for businessmen, entrepreneurs or professionals that need to know about office management and people who have an interest in becoming a professional receptionist.
Assessment
This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.
Certification
Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.
Having an Official Edukite Certification is a great way to celebrate and share your success. You can:
- Add the certificate to your CV or resume and brighten up your career
- Show it to prove your success
Course Curriculum
| Answering Telephones | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Core Skills Required | 01:00:00 | ||
| Module Three – Self-Management (I) | 01:00:00 | ||
| Module Four – Self-Management (II) | 01:00:00 | ||
| Module Five – Time Management (I) | 01:00:00 | ||
| Module Six – Time Management (II) | 01:00:00 | ||
| Module Seven – Organizing and Planning (I) | 01:00:00 | ||
| Module Eight – Organizing and Planning (II) | 01:00:00 | ||
| Module Nine – Communication (I) | 01:00:00 | ||
| Module Ten – Communication (II) | 01:00:00 | ||
| Module Eleven – Additional Challenges | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Communication Skills | |||
| Techniques To Be A Spontaneous Speaker | 01:00:00 | ||
| Knowledge Is Power – So Enrich Your Knowledge | 01:00:00 | ||
| Remarkable Tips To Introduce Yourself | 01:00:00 | ||
| Simple Strategies That Promote Conversations | 01:00:00 | ||
| Speaking From The Heart | 01:00:00 | ||
| Learn To Be A Good Listener First | 00:30:00 | ||
| Stop Bragging About Yourself | 01:00:00 | ||
| Easy Way To Start A Conversation | 01:00:00 | ||
| Handle Criticism Smartly | 01:00:00 | ||
| Asking For What You Want | 00:30:00 | ||
| MS Word | |||
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| Assessment | |||
| Submit Your Assignment | 00:00:00 | ||
| Certification | 00:00:00 | ||
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