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This course, [course_title], focuses firmly on customer service skills that every employee needs to know. This extensive course will set you up with the fundamentals of customer service, including using office computer applications like word processors, spreadsheets, email programs and telephone etiquette.

Following that, you will also learn how to study the product or service and provide the right information to customers. Moreover, discover why understanding the basics customer service is essential for success in any field.

Assessment

This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.

Certification

Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.

Having an Official Edukite Certification is a great way to celebrate and share your success. You can:

  • Add the certificate to your CV or resume and brighten up your career
  • Show it to prove your success

 

Course Credit: Edukite

 

Course Curriculum

Customer Service Basics
Customer Service and Retention Templates 01:00:00
Customer Service & Retention Checklist 01:00:00
Customer Service Checklist 01:00:00
Assessment
Submit Your Assignment 00:00:00
Certification 00:00:00

Course Reviews

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