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In this computer science course, you will learn how to support the configuration tasks associated with Windows 10.  You will develop skills that include managing storage, files, and printers as well as how to configure network connectivity for Windows 10. You will also learn how to manage authorization and authentication of users. This course is part of a series of support focused on Windows courses.

Assessment

This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.

Certification

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Having an Official Edukite Certification is a great way to celebrate and share your success. You can:

  • Add the certificate to your CV or resume and brighten up your career
  • Show it to prove your success

 

Course Credit: Microsoft

Course Curriculum

Introduction
Before You Start 00:02:00
Course Introduction 00:01:00
Windows Support Essentials: Configuration 00:02:00
Introduction: Harley Henderson – Senior Support Escalation Engineer – Microsoft 00:02:00
Lesson 1
Wireless Network Technologies 258 00:07:00
Interview: What is you experience supporting gaming in Windows? 00:01:00
Overview of IPv4 Settings 00:00:00
Defining Subnets 00:04:00
Interview: What types of IPv4 scenarios do you support? 00:01:00
Public and Private IP Addressing 00:01:00
Interview: What is your approach to troubleshooting connectivity? 00:01:00
Implementing Automatic IPv4 Address 00:04:00
Interview: What type of networking scenarios do you support in Windows? 00:01:00
Troubleshooting Network Connections 00:02:00
Envisioning Prerequisites and Key Roles 00:02:00
Interview: What IPv6 support scenarios have you encountered? 00:02:00
Addressing IPv6 in Windows 10 00:02:00
Windows Windows Internet Name Service (WINS) 00:02:00
Overview of DNS 00:02:00
Default Gateways and DNS 00:03:00
Interview: What is your approach to troubleshooting Name Resolution in Windows? 00:01:00
Interview: What is your approach to troubleshooting name resolution? 00:01:00
Windows 10 Wi-Fi Settings 00:02:00
Interview: What is your approach to supporting Wi-Fi? 00:02:00
Interview: What typical Wi-Fi scenarios do you encounter? 00:02:00
Miracast Explained 00:02:00
Interview: What have you experienced supporting Miracast? 00:02:00
Interview: What is your experience supporting VPNs with Windows? 00:01:00
Interview: What is your experience supporting VPNs with Windows? 00:01:00
Interview: What is your experience supporting DirectAccess? 00:02:00
Lesson 2
Network Storage Options 00:02:00
Interview: What is you experience with MBR and GPT? 00:03:00
Disk Management 00:02:00
Interview: When do you use disk managment tools? 00:01:00
Volumes in Windows 10 00:01:00
When would recommend using Shrink or Extend commands? 00:02:00
What scenarios do you encounter supporting existing volumes? 00:01:00
Interview: When do you run disk defragmentation on a disk 00:02:00
Interview: What defragmentation scenarios do you encounter? 00:02:00
Interview: What type of call compression scenarios do you support? 00:02:00
Interview: What compression scenarios do you encounter? 00:02:00
Windows 10 Storage Spaces 00:02:00
Interview: What experience do you have supporting Storage Spaces in Windows 10? 00:02:00
Interview: What is your experience supporting Storage Spaces? 00:02:00
Features of Storage Spaces 00:02:00
Lesson 3
The ReFS File System 00:01:00
Interview: What common file system scenarios do you support? 00:02:00
Interview: What is your appraoch to troubleshooting permission inheritence? 00:02:00
Interview: What is your appraoch to troubleshooting permission inheritence? 00:02:00
Interview: What experience do you have with file copying? 00:02:00
Methods Available to Share Folders 00:02:00
Shared Folder Permissions 00:02:00
Interview: What is your experience supporting Type 4 printer drivers? 00:02:00
What is Remote Desktop? 00:02:00
Demonstration: Remote Desktop 00:02:00
Demonstration: Quick Assist 00:02:00
Interview: How are remote assistance tools valuable for IT support engineers? 00:02:00
Remote Desktop Services in Azure 00:02:00
Lesson 4
Security Configuration Toolkit 00:01:00
Interview: What is your experience supporting data protection? 00:02:00
What is UAC? 00:03:00
Interview: What are some common UAC support scenarios? 00:02:00
UAC Elevation Prompts 00:02:00
Overview of Device Registration 00:02:00
Local Accounts 00:02:00
Interview: Do you have any advice for supporting Credential Manager? 00:02:00
Windows Hello Explained 00:02:00
Demonstration: Windows Hello 00:02:00
Assessment
Submit Your Assignment 00:00:00
Certification 00:00:00

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