The aim of this course is to make you learn how to design and configure the core components of an on-premises Enterprise Voice deployment, implement enhanced calling features, and manage IP Phones. You will also focus on how to implement the emergency dialing and optimize your network for Enterprise Voice. Finally, you will also learn how to monitor and maintain the voice quality.
Assessment
This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.
Certification
Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.
Having an Official Edukite Certification is a great way to celebrate and share your success. You can:
- Add the certificate to your CV or resume and brighten up your career
- Show it to prove your success
Course Credit: Microsoft
Course Curriculum
| Course Introduction | |||
| Video: Course Introduction | 00:01:00 | ||
| Lesson 1 | |||
| Dial Plan Design | 00:02:00 | ||
| Voice Configuration Objects | 00:02:00 | ||
| Normalization and E.164 | 00:13:00 | ||
| Configuring PSTN Usage | 00:11:00 | ||
| Voice Routing and Authorization | 00:17:00 | ||
| Direct Inward Dialing | 00:01:00 | ||
| Unified Messaging Architecture | 00:02:00 | ||
| Unified Messaging Auto Attendant | 00:10:00 | ||
| Team Calling | 00:02:00 | ||
| Lesson 2 | |||
| Features | 00:02:00 | ||
| Call Flow | 00:02:00 | ||
| Deploying the Unassigned Number Feature | 00:07:00 | ||
| Unassigned Number Call Flow | 00:03:00 | ||
| Delegation | 00:06:00 | ||
| Response Groups Overview | 00:02:00 | ||
| Configuring Groups and Queues | 00:04:00 | ||
| Demonstration: Configuring Queues | 00:04:00 | ||
| Configuring Workflows | 00:10:00 | ||
| Lesson 3 | |||
| What is Location Awareness? | 00:02:00 | ||
| ELIN Gateways | 00:05:00 | ||
| E9-1-1 Skype for Business Server 2015 Components | 00:02:00 | ||
| E9-1-1 Call Flow – SIP Trunk | 00:03:00 | ||
| Purpose of Media Platforms | 00:01:00 | ||
| What is QoS? | 00:02:00 | ||
| Skype for Business SDN Scenarios | 00:02:00 | ||
| What is Call Admission Control | 00:02:00 | ||
| Call Admission Control Best Practices | 00:04:00 | ||
| What is Call Admission Control | 00:02:00 | ||
| Call Admission Control Best Practices | 00:03:00 | ||
| Call Admission Control Planning | 00:02:00 | ||
| CAC Scenario | 00:04:00 | ||
| Lesson 4 | |||
| Methodology | 00:02:00 | ||
| What is Call Quality Dashboard (CQD)? | 00:01:00 | ||
| Synthetic Transactions | 00:07:00 | ||
| Monitoring Service Components and Reports | 00:02:00 | ||
| Configuring Rate My Call | 00:06:00 | ||
| Assessment | |||
| Submit Your Assignment | 00:00:00 | ||
| Certification | 00:00:00 | ||
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