• No products in the cart.

The aim of this course is to make you learn how to design and configure the core components of an on-premises Enterprise Voice deployment, implement enhanced calling features, and manage IP Phones. You will also focus on how to implement the emergency dialing and optimize your network for Enterprise Voice. Finally, you will also learn how to monitor and maintain the voice quality.


This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.


Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.

Having an Official Edukite Certification is a great way to celebrate and share your success. You can:

  • Add the certificate to your CV or resume and brighten up your career
  • Show it to prove your success


Course Credit: Microsoft 

Course Curriculum

Course Introduction
Video: Course Introduction 00:01:00
Lesson 1
Dial Plan Design 00:02:00
Voice Configuration Objects 00:02:00
Normalization and E.164 00:13:00
Configuring PSTN Usage 00:11:00
Voice Routing and Authorization 00:17:00
Direct Inward Dialing 00:01:00
Unified Messaging Architecture 00:02:00
Unified Messaging Auto Attendant 00:10:00
Team Calling 00:02:00
Lesson 2
Features 00:02:00
Call Flow 00:02:00
Deploying the Unassigned Number Feature 00:07:00
Unassigned Number Call Flow 00:03:00
Delegation 00:06:00
Response Groups Overview 00:02:00
Configuring Groups and Queues 00:04:00
Demonstration: Configuring Queues 00:04:00
Configuring Workflows 00:10:00
Lesson 3
What is Location Awareness? 00:02:00
ELIN Gateways 00:05:00
E9-1-1 Skype for Business Server 2015 Components 00:02:00
E9-1-1 Call Flow – SIP Trunk 00:03:00
Purpose of Media Platforms 00:01:00
What is QoS? 00:02:00
Skype for Business SDN Scenarios 00:02:00
What is Call Admission Control 00:02:00
Call Admission Control Best Practices 00:04:00
What is Call Admission Control 00:02:00
Call Admission Control Best Practices 00:03:00
Call Admission Control Planning 00:02:00
CAC Scenario 00:04:00
Lesson 4
Methodology 00:02:00
What is Call Quality Dashboard (CQD)? 00:01:00
Synthetic Transactions 00:07:00
Monitoring Service Components and Reports 00:02:00
Configuring Rate My Call 00:06:00
Submit Your Assignment 00:00:00
Certification 00:00:00

Course Reviews


9 ratings
  • 5 stars0
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0

No Reviews found for this course.

©2021 Edukite. All Rights Resereved
Edukite is A Part Of Ebrahim College, Charity Commission
Reg No 110841