Master the appropriate telephone etiquette and exceed your skill as a telephone receptionist with the help of the [course_title] course.
In the course, you will learn the skills that are needed for becoming a professional telephone receptionist. You will learn how to handle and communicate with the customers, how to approach with them, what to reply when they complain about something or how to solve the negative questions. Shortly, the course covers the essential techniques and skills for becoming a professional telephone receptionist.
This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.
Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.
Having an Official Edukite Certification is a great way to celebrate and share your success. You can:
- Add the certificate to your CV or resume and brighten up your career
- Show it to prove your success
Course Credit: Edukite
|Professional Telephone Receptionist Course|
|Module One – Getting Started||00:30:00|
|Module Two – Core Skills Required||01:00:00|
|Module Three – Self-Management (I)||01:00:00|
|Module Four – Self-Management (II)||01:00:00|
|Module Five – Time Management (I)||01:00:00|
|Module Six – Time Management (II)||01:00:00|
|Module Seven – Organizing and Planning (I)||01:00:00|
|Module Eight – Organizing and Planning (II)||01:00:00|
|Module Nine – Communication (I)||01:00:00|
|Module Ten – Communication (II)||01:00:00|
|Module Eleven – Additional Challenges||01:00:00|
|Module Twelve – Wrapping Up||00:30:00|
|Professional Telephone Receptionist Course- Activities||00:00:00|
|Submit Your Assignment||00:00:00|
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