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This is very life oriented program which prepares you to work in a range of support roles in an organization. It creates an awareness of the IT environment among students.

This course will focus on the skills to provide experience in a networking environment, practical experience on computing laboratories and the installation, configuration and administration of hardware and software systems, networking, database management, problem solving and software design and management.

Assessment

This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.

Certification

Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.

Having an Official Edukite Certification is a great way to celebrate and share your success. You can:

  • Add the certificate to your CV or resume and brighten up your career
  • Show it to prove your success

 

Course Credit: Google

Course Curriculum

Module 01
IT Technical Support Fundamentals – Introduction 00:05:00
Introduction to IT Support – What is IT 00:05:00
Introduction to IT Support – What does an IT Support Specialist do 00:03:00
Introduction to IT Support – Course Introduction 00:02:00
History of Computing – From Abacus to Analytical Engine 00:06:00
History of Computing – The Path to Modern Computers 00:11:00
Module 02
Digital Logic – Computer Language 00:03:00
Digital Logic – Character Encoding 00:03:00
Digital Logic – Binary 00:03:00
Digital Logic – How to Count in Binary 00:03:00
Computer Architecture – Abstraction 00:02:00
Computer Architecture Overview 00:03:00
Computer Architecture – Kevin Advice 00:02:00
Module 03
The Modern Computer – Module Introduction 00:03:00
The Modern Computer – Hardware 00:05:00
The Modern Computer – Programs and Hardware 00:09:00
Module 04
Computer Components – CPU 00:05:00
Computer Components – RAM 00:04:00
Computer Components – Motherboards 00:04:00
Computer Components – Storage 00:05:00
Computer Components – Power Supplies 00:04:00
Computer Components – Peripherals 00:04:00
Starting It Up – BIOS 00:05:00
Starting It Up – Ben’s Advice 00:01:00
Computer Components – Putting it All Together 00:22:00
Module 05
Operating System – Introduction 00:03:00
Components of an Operating System 00:06:00
Operating System – Files and File Systems 00:04:00
Operating System – Process Management 00:03:00
Operating System – Memory Management 00:02:00
Operating System – IO Management 00:02:00
Operating System – Interacting with the OS User Space 00:04:00
Operating System – Logs 00:02:00
Operating System – The Boot Process 00:03:00
Module 06
Installing an Operating System – Choosing an Operating System 00:04:00
Installing an Operating System – Virtual Machines 00:06:00
Installing Windows 00:05:00
Installing Linux 00:07:00
Installing Mac OS X 00:04:00
Installing an Operating System – Tri Ngo Obstacles & How to be successful in IT 00:02:00
Module 07
Networking – Module Introduction 00:04:00
Basics of Networking 00:08:00
Networking Hardware 00:04:00
Networking – Language of the Internet 00:02:00
Networking – The Web 00:04:00
Networking – History of the Internet 00:04:00
Networking – Limitations of the Internet 00:04:00
Networking Impact 00:04:00
Networking – Internet of Things 00:02:00
Networking – Gian What he does in Android Security 00:01:00
Networking – Privacy and Security 00:04:00
Networking – Heather Adkins Keeping Hackers Out 00:02:00
Module 08
Software – Module Introduction 00:03:00
What is Software 00:03:00
Types of Software 00:04:00
Software – Revisiting Abstraction 00:01:00
Software – Recipe for Computing 00:04:00
Managing Software 00:03:00
Installing, Updating, and Removing Software on Windows 00:03:00
Installing, Updating, and Removing Software on Linux 00:02:00
Software Automation 00:02:00
Module 09
Troubleshooting – Module Introduction 00:02:00
Troubleshooting – Ask Questions! 00:04:00
Troubleshooting – Isolating the Problem 00:04:00
Troubleshooting – Follow the Cookie Crumbs 00:03:00
Troubleshooting – Start with the Quickest Step First 00:02:00
Troubleshooting Pitfalls to Avoid 00:02:00
Module 10
IT Technical Support Customer Service – Intro to Soft Skills 00:09:00
IT Technical Support Customer Service – Anatomy of an Interaction 00:08:00
IT Technical Support Customer Service – How to Deal with Difficult Situations 00:10:00
IT Technical Support Customer Service – Amir Soft Skills 00:01:00
Module 11
Troubleshooting – Ticketing Systems and Documenting Your Work 00:03:00
Troubleshooting – Process Documentation 00:02:00
Troubleshooting – Documenting in Ticketing Systems 00:02:00
Troubleshooting – Module Wrap Up 00:02:00
IT Technical Support Fundamentals – Course Wrap Up 00:03:00
IT Technical Support Fundamentals – Sabrina No Degree 00:01:00
Assessment
Submit Your Assignment 00:00:00
Certification 00:00:00

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