This is very life oriented program which prepares you to work in a range of support roles in an organization. It creates an awareness of the IT environment among students.
This course will focus on the skills to provide experience in a networking environment, practical experience on computing laboratories and the installation, configuration and administration of hardware and software systems, networking, database management, problem solving and software design and management.
Assessment
This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.
Certification
Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.
Having an Official Edukite Certification is a great way to celebrate and share your success. You can:
- Add the certificate to your CV or resume and brighten up your career
- Show it to prove your success
Course Credit: Google
Course Curriculum
| Module 01 | |||
| IT Technical Support Fundamentals – Introduction | 00:05:00 | ||
| Introduction to IT Support – What is IT | 00:05:00 | ||
| Introduction to IT Support – What does an IT Support Specialist do | 00:03:00 | ||
| Introduction to IT Support – Course Introduction | 00:02:00 | ||
| History of Computing – From Abacus to Analytical Engine | 00:06:00 | ||
| History of Computing – The Path to Modern Computers | 00:11:00 | ||
| Module 02 | |||
| Digital Logic – Computer Language | 00:03:00 | ||
| Digital Logic – Character Encoding | 00:03:00 | ||
| Digital Logic – Binary | 00:03:00 | ||
| Digital Logic – How to Count in Binary | 00:03:00 | ||
| Computer Architecture – Abstraction | 00:02:00 | ||
| Computer Architecture Overview | 00:03:00 | ||
| Computer Architecture – Kevin Advice | 00:02:00 | ||
| Module 03 | |||
| The Modern Computer – Module Introduction | 00:03:00 | ||
| The Modern Computer – Hardware | 00:05:00 | ||
| The Modern Computer – Programs and Hardware | 00:09:00 | ||
| Module 04 | |||
| Computer Components – CPU | 00:05:00 | ||
| Computer Components – RAM | 00:04:00 | ||
| Computer Components – Motherboards | 00:04:00 | ||
| Computer Components – Storage | 00:05:00 | ||
| Computer Components – Power Supplies | 00:04:00 | ||
| Computer Components – Peripherals | 00:04:00 | ||
| Starting It Up – BIOS | 00:05:00 | ||
| Starting It Up – Ben’s Advice | 00:01:00 | ||
| Computer Components – Putting it All Together | 00:22:00 | ||
| Module 05 | |||
| Operating System – Introduction | 00:03:00 | ||
| Components of an Operating System | 00:06:00 | ||
| Operating System – Files and File Systems | 00:04:00 | ||
| Operating System – Process Management | 00:03:00 | ||
| Operating System – Memory Management | 00:02:00 | ||
| Operating System – IO Management | 00:02:00 | ||
| Operating System – Interacting with the OS User Space | 00:04:00 | ||
| Operating System – Logs | 00:02:00 | ||
| Operating System – The Boot Process | 00:03:00 | ||
| Module 06 | |||
| Installing an Operating System – Choosing an Operating System | 00:04:00 | ||
| Installing an Operating System – Virtual Machines | 00:06:00 | ||
| Installing Windows | 00:05:00 | ||
| Installing Linux | 00:07:00 | ||
| Installing Mac OS X | 00:04:00 | ||
| Installing an Operating System – Tri Ngo Obstacles & How to be successful in IT | 00:02:00 | ||
| Module 07 | |||
| Networking – Module Introduction | 00:04:00 | ||
| Basics of Networking | 00:08:00 | ||
| Networking Hardware | 00:04:00 | ||
| Networking – Language of the Internet | 00:02:00 | ||
| Networking – The Web | 00:04:00 | ||
| Networking – History of the Internet | 00:04:00 | ||
| Networking – Limitations of the Internet | 00:04:00 | ||
| Networking Impact | 00:04:00 | ||
| Networking – Internet of Things | 00:02:00 | ||
| Networking – Gian What he does in Android Security | 00:01:00 | ||
| Networking – Privacy and Security | 00:04:00 | ||
| Networking – Heather Adkins Keeping Hackers Out | 00:02:00 | ||
| Module 08 | |||
| Software – Module Introduction | 00:03:00 | ||
| What is Software | 00:03:00 | ||
| Types of Software | 00:04:00 | ||
| Software – Revisiting Abstraction | 00:01:00 | ||
| Software – Recipe for Computing | 00:04:00 | ||
| Managing Software | 00:03:00 | ||
| Installing, Updating, and Removing Software on Windows | 00:03:00 | ||
| Installing, Updating, and Removing Software on Linux | 00:02:00 | ||
| Software Automation | 00:02:00 | ||
| Module 09 | |||
| Troubleshooting – Module Introduction | 00:02:00 | ||
| Troubleshooting – Ask Questions! | 00:04:00 | ||
| Troubleshooting – Isolating the Problem | 00:04:00 | ||
| Troubleshooting – Follow the Cookie Crumbs | 00:03:00 | ||
| Troubleshooting – Start with the Quickest Step First | 00:02:00 | ||
| Troubleshooting Pitfalls to Avoid | 00:02:00 | ||
| Module 10 | |||
| IT Technical Support Customer Service – Intro to Soft Skills | 00:09:00 | ||
| IT Technical Support Customer Service – Anatomy of an Interaction | 00:08:00 | ||
| IT Technical Support Customer Service – How to Deal with Difficult Situations | 00:10:00 | ||
| IT Technical Support Customer Service – Amir Soft Skills | 00:01:00 | ||
| Module 11 | |||
| Troubleshooting – Ticketing Systems and Documenting Your Work | 00:03:00 | ||
| Troubleshooting – Process Documentation | 00:02:00 | ||
| Troubleshooting – Documenting in Ticketing Systems | 00:02:00 | ||
| Troubleshooting – Module Wrap Up | 00:02:00 | ||
| IT Technical Support Fundamentals – Course Wrap Up | 00:03:00 | ||
| IT Technical Support Fundamentals – Sabrina No Degree | 00:01:00 | ||
| Assessment | |||
| Submit Your Assignment | 00:00:00 | ||
| Certification | 00:00:00 | ||
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