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Administrative management focuses on needs of administrative procedures and using the right tools and techniques in the workplace.

[course_titile] is originated for you to carry out administrative tasks to a professional standard. The course begins with by explaining the code of conduct as well as setting the tone in the workplace. Operating an office requires exceptional effort and management skills.

Initially, this course is intended to prepare you to handle bullying in the workplace, conflict management and different types of conflict that often occur, necessary steps to avoid and overcome conflict, getting along in the workplace effectively as well. You will be able to create a positive work environment through communication and negotiation.

In the course, you will get a clear understanding of closing the generation gap, ergonomics injury prevention, and eliminate workplace violence. Following that, you will learn about workplace harassment and things to do if you become a victim of it.

Enroll now and get the most out of this course.

Assessment

This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.

Certification

Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.

Having an Official Edukite Certification is a great way to celebrate and share your success. You can:

  • Add the certificate to your CV or resume and brighten up your career
  • Show it to prove your success

 

Course Credit: Edukite

Course Curriculum

Module : 1
What is it, and why? 00:15:00
What to leave in, what to leave out 00:15:00
What’s it all about? 00:15:00
A Random Sample 00:30:00
What to Do When You Make a Mistake 00:15:00
Auditing 00:30:00
Putting it Together 00:15:00
Module : 2
Defining Bullying 00:15:00
Why Bullies Do What They Do 00:15:00
Building a Shield Against Bullies 00:15:00
What to Do If It Happens to You 00:30:00
What to Do If You Witness Bullying 00:15:00
Creating an Anti-Bullying Workplace 00:15:00
The Law on Bullying 00:15:00
Module : 3
Defining Conflict 00:15:00
Types of Conflict 00:15:00
Open Conflict vs. Hidden Conflict 00:15:00
Spontaneous and Reflective Behavior 00:15:00
The Johari Window 00:15:00
Stages of Conflict 01:00:00
Conflict Resolution Style Questionnaire 00:15:00
The Role of Communication in Conflict Resolution 00:30:00
Active Listening Skills 00:15:00
Paraphrasing Skills 00:15:00
Powerful Questions 00:15:00
Body Language 00:15:00
The Conflict/Opportunity Test 00:15:00
Conflict and Its Resolution 00:30:00
Helping Others Through Conflict 00:45:00
Module : 4
What Does a Positive Environment Look Like? 00:30:00
What Can I Do? 00:30:00
Team Player 00:15:00
Effective Workplace Relationships (I) 00:45:00
Effective Workplace Relationships (II) 00:30:00
Module : 5
The Case for Wellness 00:15:00
Building the Foundation 00:30:00
Gathering Support 00:15:00
Gathering Data 00:30:00
Performing a Needs Analysis 00:15:00
Implementing Your Workplace Wellness Program 00:15:00
Reviewing the Plan  00:15:00
Evaluating and Reporting Results 00:15:00
Module : 6
Getting Started 00:30:00
The Role of Ergonomics in Your Workplace 00:15:00
The Ergonomic Assessment Cycle 00:05:00
Identifying and Assessing Ergonomic Hazards 00:30:00
Developing a Plan to Address Ergonomic Issues 00:15:00
Identifying and Implementing Solutions 00:15:00
Obtaining Employee Buy-In 00:15:00
Tips for Successful Implementation 00:15:00
Reviewing Your Ergonomics Program 00:15:00
Basic Ergonomic Principles 00:15:00
Optimal Sitting and Standing 00:15:00
Safe Lifting and Transporting 00:15:00
Ergonomic Workstations 00:15:00
Safe Tool Selection and Use 00:15:00
Creating an Ergonomic Environment 00:30:00
Module : 7
What is Workplace Violence? 00:15:00
Understanding the Behavior Wheel 00:15:00
The Anger Management Process 00:30:00
Communicating Better 00:15:00
Basic Problem Solving Tools 01:00:00
Other Ways of Managing Anger 00:15:00
A Systems Approach 00:15:00
Developing a Policy and Program 00:15:00
Risk Assessment 00:30:00
Hiring Practices 00:15:00
Workplace Practices and Procedures 00:15:00
Security Systems and Personnel 00:15:00
Training Programs 00:15:00
Developing Emergency Response Plans 00:15:00
Program Review 00:15:00
The Immediate Response 00:15:00
Consulting with the Experts 00:15:00
Gathering Additional Information 00:15:00
Re-Evaluating Information 00:15:00
Communicating Incidents and Threats 00:15:00
Interviewing Employees 00:15:00
Risk Level Analysis 00:15:00
Reviewing the Options 00:15:00
Analyzing the Impact 00:15:00
Process Application 00:15:00
Module : 8
Defining Harassment 00:15:00
Defining Sexual Harassment 00:30:00
The Purpose of Training 00:15:00
Creating a Harassment Policy 00:30:00
Nipping it in the Bud 00:15:00
Protecting Yourself 00:15:00
What If It Happens to Me? 00:30:00
What If It’s Happening to Someone Else? 00:15:00
Someone Has Filed a Complaint Against Me! 00:30:00
Addressing a Complaint 00:15:00
Handling False Complaints 00:15:00
Mediation 00:45:00
Investigating a Complaint 00:45:00
Making the Decision 00:15:00
Creating Solutions 00:15:00
After It’s Over 00:15:00
Skill Application 00:15:00
Assessment
Submit Your Assignment 00:00:00
Certification 00:00:00

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