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Description:

Often time’s people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job.

With this [course_title] course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now.

Assessment

This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.

Certification

Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certificate at a cost of £49.

 

Having an Official Edukite Certification is a great way to celebrate and share your success. You can:

  • Add the certificate to your CV or resume and brighten up your career
  • Show it to prove your success

 

Course Credit: Edukite

Course Curriculum

Course Overview (Call Centre Agents Training Course) 00:05:00
What’s Missing in Telephone Communication? 00:15:00
Verbal Communication Techniques 00:15:00
Who are Your Customers? 00:15:00
To Serve and Delight 00:05:00
Did You Hear Me? 00:15:00
Asking the Right Questions 00:15:00
Saying No 00:05:00
Sales by Phone 00:10:00
Taking Messages 00:05:00
Staying Out of Voice Mail Jail 00:05:00
Closing Down the Voice 00:10:00
Cold and Warm Calls 00:15:00
Developing a Script 00:15:00
Perfecting the Script 00:15:00
00:00
Negotiation Techniques 00:15:00
It’s More Than Just a Phase 00:15:00
Phone Tag and Getting the Call Back 00:15:00
This is My Mentor 00:05:00
Stress Busting 00:05:00
News from Within 00:15:00
Assessment
Submit Your Assignment 00:00:00
Certification 00:00:00

Course Reviews

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